:root{ --turquoise:#062c33; --gold:#c08520; --brown:#96490e; --cream:#e5d1a5; --ink:#262320; --muted:#5b5750; --page:#faf8f3; --rule:#e7e0d2; --flag-bg:#fbe9c4; --flag-br:#c08520; } *{box-sizing:border-box;} html{scroll-behavior:smooth;} body{ margin:0; background:var(--page); color:var(--ink); font-family:'Lato',system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif; font-size:17px; line-height:1.72; -webkit-font-smoothing:antialiased; } /* ---------- Header ---------- */ header.doc{ background:var(--turquoise); color:#fff; padding:48px 24px 40px; border-bottom:5px solid var(--gold); } header.doc .inner{max-width:780px;margin:0 auto;} .eyebrow{ font-size:12px; letter-spacing:.22em; text-transform:uppercase; color:var(--cream); font-weight:700; margin:0 0 14px; } header.doc h1{ font-family:'Lato',sans-serif; font-weight:900; text-transform:uppercase; letter-spacing:.04em; font-size:clamp(30px,6vw,46px); line-height:1.05; margin:0; } /* ---------- Layout ---------- */ main{max-width:780px;margin:0 auto;padding:0 24px 96px;} /* ---------- Promo banner ---------- */ .promo{ margin:32px 0 8px; background:var(--turquoise); color:#fff; border-radius:8px; border:2px solid var(--gold); padding:24px 26px; text-align:center; } .promo .big{ font-weight:900; text-transform:uppercase; letter-spacing:.03em; font-size:clamp(18px,3.4vw,23px); line-height:1.25; margin:0; } .promo .big .accent{color:var(--gold);} .promo .fine{ margin:14px 0 0; font-size:12.5px; color:var(--cream); letter-spacing:.02em; } .promo .fine span{display:block;margin:2px 0;} /* ---------- Table of contents ---------- */ nav.toc{ background:#fff; border:1px solid var(--rule); border-radius:6px; padding:22px 26px; margin:28px 0 8px; } nav.toc h2{ font-size:13px; letter-spacing:.2em; text-transform:uppercase; color:var(--turquoise); font-weight:900; margin:0 0 14px; } nav.toc ul{ list-style:none;margin:0;padding:0; columns:2;column-gap:34px; } nav.toc li{margin:0 0 9px;break-inside:avoid;font-size:14.5px;} nav.toc a{color:var(--ink);text-decoration:none;} nav.toc a:hover{color:var(--brown);} @media(max-width:560px){nav.toc ul{columns:1;}} /* ---------- Sections ---------- */ section.block{padding-top:42px;margin-top:8px;scroll-margin-top:16px;} section.block > h2{ font-family:'Lato',sans-serif; font-weight:900; text-transform:uppercase; letter-spacing:.05em; color:var(--turquoise); font-size:22px; line-height:1.2; margin:0 0 6px; } .underline{height:3px;width:54px;background:var(--gold);border-radius:2px;margin:0 0 22px;} h3.subsec{ color:var(--turquoise); font-weight:900; font-size:16.5px; letter-spacing:.01em; margin:26px 0 10px; padding-left:14px; border-left:4px solid var(--gold); } section.block p{margin:0 0 16px;} /* ---------- Callouts ---------- */ .callout{ background:#fff; border:1px solid var(--rule); border-left:4px solid var(--gold); border-radius:4px; padding:14px 18px; margin:0 0 16px; font-size:15px; color:#33302b; } .callout strong{color:var(--turquoise);} /* ---------- Placeholder flags ---------- */ mark.flag{ background:var(--flag-bg); border:1px dashed var(--flag-br); color:var(--brown); font-weight:700; padding:1px 7px; border-radius:4px; } /* ---------- Footer CTA ---------- */ footer.doc{ background:var(--turquoise); color:var(--cream); text-align:center; padding:38px 24px; margin-top:8px; } footer.doc .q{ font-weight:900; text-transform:uppercase; letter-spacing:.1em; color:#fff; font-size:15px; margin:0 0 10px; } footer.doc a{color:var(--gold);font-weight:700;text-decoration:none;} footer.doc a:hover{text-decoration:underline;} a{color:var(--brown);} .backtop{ display:inline-block;margin-top:26px;font-size:13px;text-transform:uppercase; letter-spacing:.12em;color:var(--gold);text-decoration:none;font-weight:700; }

On this page

• General Shipping Info
• Rub, Sauce + Most Accessory Orders
• Grill + Smoker Orders
• Claims
• International / AK, HI, PR + APO Orders
• Expedited Shipping Services

General Shipping Info

Our warehouse, located in Kansas City, MO, operates from Monday to Friday, 9:30 am to 3:30 pm CST. Please note that our warehouse follows the holiday and transit schedule of USPS, DHL, UPS and FedEx, meaning orders will not be shipped or in transit on holidays and weekends.

Orders placed during the weekend or after business hours will be processed for shipment on the following business day during normal business hours.

Orders placed after 11:30 am CST will not ship until the following business day. This includes orders with expedited shipping.

Throughout the year, we may have warehouse closures 2–3 times for inventory counts. During these periods, no orders will be shipped or processed. Stay updated on our closure dates by following us on Facebook, Instagram, or subscribing to our email list.

While we strive to process orders promptly, please note that delivery estimates for shipping/transit times cannot be guaranteed. Big Poppa Smokers will not assume liability for any carrier-delayed shipments.

Please be aware that in the event of carrier delays, your package’s delivery may be extended by up to 2 weeks. Please note that during this period, a missing package claim cannot be initiated. The package will only be classified as “lost” once the designated delivery time frame has elapsed. After this timeframe, the customer will have the capability to initiate a claim with the carrier.

Rub, Sauce + Most Accessory Orders

For rub, sauce, and most accessory orders, if you place your order before 9:30 am PST from Monday to Friday, there is a 98% chance that your order will ship the same day. Please be aware that certain factors like busy holidays, inclement weather, carrier delays, and inventory count days may affect this timeline.

If you place as smoker/grill, these items will ship directly from the manufacturer. We cannot guarantee same-day shipment for these items.

Rubs, sauces, and most accessories will be shipped from our warehouse in Kansas City, MO.

We offer free standard shipping on rub, sauce, and accessory orders totaling $79 or more with a shipping address within the contiguous U.S. We also provide low flat-rate shipping for smaller orders, and discounted expedited shipping options are available for rub, sauce, and accessory orders.

The shipping method used for these orders may vary and will be determined by the Big Poppa Smokers warehouse.

Grill + Smoker Orders

All our grills and smokers are drop-shipped directly from the manufacturer, and they have varying lead times. You can find the lead time on the product options page or listed on your order confirmation email under the “items” section.

Lead manufacturing times may vary due to factors such as inclement weather, production delays, availability, or the summer/holiday grilling season. We always request grill manufacturers to ship your order as soon as possible, and orders are rarely delayed past the estimated lead time.

If you require your smoker by a specific date, please email [email protected], and our team will respond within 48 business hours to assist you.

Lift Gate Delivery

If you selected Lift Gate Delivery, it includes liftgate service to remove your grill or smoker from the freight truck. This option is suitable for residential deliveries without loading docks or forklifts. Please note that it does not include unpacking or assembly. If the freight carrier cannot access your driveway, they will deliver to the safest spot nearest to your house on the street. You will be responsible for moving your grill shipment up your driveway. Extra delivery fees may apply for long driveways or private roads.

Standard Shipping

If you selected Standard Shipping, it is ideal for commercial addresses with a loading dock or forklift available. With this option, the truck will arrive at your delivery address, and you will be responsible for unloading it and moving it to your desired location. Please exercise caution, as these freight trucks can be several feet off the ground, and smoker shipments can weigh 300+ lbs. Big Poppa Smokers will not be held liable for any damages if you choose to offload the truck yourself and damage your smoker in the process. If you request liftgate delivery/removal from the truck, additional charges may apply.

Grill and smoker orders will be shipped via any freight company selected by Big Poppa Smokers, including but not limited to UPS Freight, SAIA, Conway, AAA, FedEx Freight, RoadRunner Transport, etc.

Claims

Damage Claims — Rub, Sauce, and Accessory Orders

The customer is responsible for filing a damage claim with the carrier. We will assist in filing a damaged package claim with the carrier only if the carrier requires the shipper to file the claim. If the claim is approved by the carrier, we will issue you a store credit or e-gift card for the retail price of the product at the time of purchase.

If the carrier requires the shipper to file the claim, please email us a photo. Include your first/last name, order number, and the name and quantity of the broken item in the email. We will review and file a damage claim with the carrier to recoup the cost of the product. Once the carrier has finalized their investigation and if the case is approved, we will issue you a store credit or e-gift card for the retail price of the product at the time of purchase.

If the packaging or product is visibly damaged, do not sign for your order. Refuse delivery and contact us immediately. Please include your first/last name and order number for better assistance.

Damage Claims — Grill & Smoker Orders

If the packaging or product is visibly damaged, do not sign for your order. Instead, take photos of all sides of the package, including the paperwork. Write “DAMAGE” on the paperwork, refuse the delivery, and contact us immediately at [email protected]. You should also call the freight carrier directly with your PRO # to report the damage.

It is essential to inspect your shipment before signing for delivery. If you sign for your smoker without noting any damage and later discover damage after unpacking, Big Poppa Smokers cannot be held liable and cannot assist with reimbursement or a damage claim.

Missing Items / Package Claims

Once your order has been marked as delivered by the carrier, Big Poppa Smokers is not held liable for stolen or missing packages. The customer is responsible for filing a missing package claim with the carrier. We will assist in filing a missing package claim with the carrier only if the carrier requires the shipper to file the claim. If the claim is approved by the carrier, we will issue you a store credit or e-gift card for the retail price of the product at the time of purchase. If you suspect a missing item, please email us at [email protected] immediately.

If you are missing an item in your order, send an email to [email protected] with your name, order number, and a photo of your packing list found inside the box. Missing package or item claims must be made within 5 days of your order delivery. Once our customer service team confirms the missing item(s), we will issue a store credit or e-gift card. Replacements, if approved, will be shipped via standard ground delivery, and refunds, if approved, will be issued to the original form of payment within 5 business days.

International / Canada, HI, AK, PR + APO Orders

We only ship BPS products internationally.

For orders to Alaska, Hawaii, APO addresses, Puerto Rico, and international destinations, please email [email protected] with the list of items you would like to order and your delivery address. One of our team members will provide a quote.

We do not ship grills or smokers outside of the contiguous United States of America.

Expedited Shipping Services

Orders placed after 11:30 am CST will not ship until the following business day. These services deliver Monday–Friday. Expedited shipping services are not available on weekends. Expedited shipping is only available on rub, sauce, and select accessory orders. We offer the following FedEx expedited shipping services:

Standard Overnight Delivery

With UPS and FedEx Standard Overnight Delivery, packages are delivered within 1 business of the ship date by the end of the day (5:00 p.m. to U.S. businesses and by 8 p.m. to residences).

2 Day Shipping

With UPS and FedEx 2 Day shipping, packages are delivered within 2 business days of the ship date by the end of the day (5:00 p.m. to most areas and by 8 p.m. to residences).

3 Day Shipping

With UPS and FedEx 3 Day shipping, packages are delivered within 3 business days of the ship date by the end of the day (5:00 p.m. to U.S. businesses and by 8 p.m. to residences).

Questions?  Email [email protected]