Frequently Asked Questions
Send us an email! You can also call 1-877-828-0727.
To place an order, simply visit our website. (Orders outside the contiguous US are excluded, as they require special processing.) We do not accept orders via phone.
We accept Shop Pay, PayPal, Amazon Pay, and the following credit cards: Visa, MasterCard, and American Express.
Our return policy can be found here: Return Policy
Easily track your order using our chatbot tool located at the bottom of the page.
We currently only offer international shipping for BPS products with a minimum purchase of $165 USD required. For more details, please visit our Shipping & Delivery Policy page
If an item is out of stock, we'll promptly issue a credit for the unavailable product.
Register for a Big Poppa Smokers account!
Orders can be modified if a request is submitted by 8 AM CST on the day following the original order placement. While we cannot guarantee adjustments, we will make every effort to accommodate your requests. Please send all modification inquiries to customerservice@bigpoppasmokers.com.
If you experience technical difficulties, please email us with detailed information about the issue. Screenshots are highly recommended to expedite resolution.
We understand if you need to go. Feel free to unsubscribe at any time via this link.
Yes! You can purchase Big Poppa Smokers gift cards for BBQ lovers who’d rather pick their own rubs, sauces, or gear.
Absolutely! We offer a 5% military discount to show our gratitude for their service. Please contact us for more information.
Absolutely! Explore our collection of recipes
Yes, please review our return policy on our Shipping & Delivery page.
Find a dealer near you! Check out our dealer locator page.
Our warehouse is located in Kansas City, MO. Shipping within the continental United States can take 5-7 business days via FedEx, UPS or USPS. Please note that grills and smokers are drop-shipped directly from the manufacturer.
The lead time for each model can be found within its product description.
We use USPS, UPS, and FedEx as our shipping carriers.
Orders received before 11:30 AM CST (Monday to Friday) typically ship the same day. Please be aware that shipments may be delayed on holidays that fall on Mondays.
For the most up-to-date information, refer to our Shipping Policies.
Big Poppa Smokers proudly supports BBQ-focused causes and registered 501(c)(3) nonprofits that align with our mission. Due to high demand, we prioritize requests from loyal customers. Submit requests at least 60 days before your event to customerservice@bigpoppasmokers.com
. Cash donations are not offered, and only selected applicants will receive a response.
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