Refund policy
Returns Policy
At Big Poppa Smokers, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, please follow the guidelines below:
Contact and Approval
Prior to initiating a return, please contact Big Poppa Smokers for approval. Returns without prior approval will not be accepted.
General Return Guidelines
- All authorized returns must be made within 30 days from the delivery date.
- Returns may take up to 15-30 days to process. Please include the original packing slip with your return to facilitate the identification process.
Incorrect Shipping Address
- If an order is returned due to an incorrect shipping address provided by the customer, the original shipping cost will not be refunded.
- Customers requesting re-shipment of the order will be responsible for covering the shipping charges.
Incorrect or Defective Product
- If you have received an incorrect or defective product, please contact us to begin the return process and request a return label.
- Ensure to include pictures of the packing slip and product to expedite the claim process.
Change of Mind or Buyer's Remorse
- Returns for reasons other than incorrect or defective products may be accepted at the discretion of Big Poppa Smokers.
- To request authorization for a return, please contact us. Please note that this policy excludes grills and smokers (see separate policy below).
- Customers are responsible for handling the return shipment and covering all return charges.
- All returns must be in new condition and in their original packaging. Returns without original packaging will not be accepted.
- A 20% restocking fee will be deducted from the credit amount for authorized returns.
Grills & Smokers Return Policy
- Returns for grills and smokers are handled on a case-by-case basis, often depending on the manufacturer's policy.
- Big Poppa Smokers is not liable for returns not approved by the manufacturer. Please contact us for any inquiries regarding grill and smoker returns.
Other Returns
For any further questions or assistance regarding returns, please don't hesitate to contact us. Your satisfaction is our priority.