Frequently Asked Questions
Send us an email! You can also call 1-877-828-0727.
To place an order, simply visit our website. (Orders outside the contiguous US are excluded, as they require special processing.) We do not accept orders via phone.
We accept Shop Pay, PayPal, Amazon Pay, and the following credit cards: Visa, MasterCard, and American Express.
Our return policy can be found here: Return Policy
Easily track your order using our chatbot tool located at the bottom of the page.
Customers in Alaska, Hawaii, and Puerto Rico may now place orders directly through our website for eligible products without requiring a custom shipping quote. Due to shipping restrictions, grills and smokers are excluded from these destinations. We also offer international shipping on select BPS products to Canada, Mexico, and other approved countries. Additional restrictions may apply. For more details, please visit our Shipping & Delivery Policy page.
If an item is out of stock, we'll promptly issue a credit for the unavailable product.
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Orders can be modified if a request is submitted by 8 AM CST on the day following the original order placement. While we cannot guarantee adjustments, we will make every effort to accommodate your requests. Please send all modification inquiries to [email protected].
If you experience technical difficulties, please email us with detailed information about the issue. Screenshots are highly recommended to expedite resolution.
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Yes! You can purchase Big Poppa Smokers gift cards for BBQ lovers who’d rather pick their own rubs, sauces, or gear.
Absolutely! We offer a 5% military discount to show our gratitude for their service. Please contact us for more information.
Absolutely! Explore our collection of recipes
Yes, please review our return policy on our Shipping & Delivery page.
Find a dealer near you! Check out our dealer locator page.
Our warehouse is located in Kansas City, MO. Shipping within the continental United States can take 5-7 business days via FedEx, UPS or DHL. Please note that grills and smokers are drop-shipped directly from the manufacturer.
The lead time for each model can be found within its product description.
We use DHL, UPS, and FedEx as our shipping carriers.
Orders received before 11:30 AM CST (Monday to Friday) typically ship the same day. Please be aware that shipments may be delayed on holidays that fall on Mondays.
For the most up-to-date information, refer to our Shipping Policies.
Big Poppa Smokers proudly supports BBQ-focused causes, community events, and registered 501(c)(3) nonprofit organizations that align with our mission. Due to the high volume of requests received, priority may be given to loyal customers, longtime supporters, and qualifying organizations.
To submit a donation or sponsorship request, please complete the Big Poppa Smokers Giving Back Program form at:
https://www.bigpoppasmokers.com/pages/donations
Requests should be submitted at least 60 days prior to the event date. Please note that cash donations are not offered, and only selected applicants will be contacted.
Some of our seasonings include ingredients derived from crops such as corn, which may be bioengineered. The “bioengineered food ingredient” disclosure is required under the USDA’s National Bioengineered Food Disclosure Standard.
Bioengineered ingredients:
- Are approved by the FDA
- Are commonly used in the food supply
- Are evaluated for safety and nutritional equivalence
The disclosure does not mean the product is unsafe, and no allergens are present unless otherwise stated on the label.
If you have specific questions about a product’s ingredients, our customer support team is happy to help.
As of 5/19/2026, MAK Grills officially announced the permanent closure of their business.
Yes. The “Best Used By” date is a quality guideline, not a safety cutoff. Our seasonings are still safe to use after this date.
The date is formatted as Day–Month–Year (DD/MM/YY). Over time, you may notice a gradual decline in quality rather than safety. Because our blends use premium ingredients, natural oils can break down, which may cause clumping or slight moisture buildup. Flavor and aroma may also be a bit less vibrant compared to peak freshness.
For best results, we recommend storing your seasonings in a cool, dry place and using them within the suggested timeframe.
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You’ve got the answers — now let’s get cooking. Explore BBQ recipes, BBQ tips, and techniques to get the most from your grill or smoker.
From first-time ribs to championship brisket, our guides are trusted by backyard cooks and pitmasters alike. Big Poppa Smokers is more than a store — we’re a BBQ community here to support every cook.