Frequently Asked Questions
Below you will find some of our most frequently asked questions broken up into categories for easy navigation.
Can't find what you are looking for? Email us at [email protected] - one of our team members will get back to you soon!
How do I contact BPS Customer Service?
Email us at [email protected]
Do you have any recipes?
Yes we do: https://www.cookingwithbigpoppa.com/
Which payment methods do you accept?
We accept PayPal, Amazon Pay and the following credit cards: Visa, Master Card, and American Express: https://www.bigpoppasmokers.com/payment-options
Do you offer a military discount?
Yes. 5% on rubs, sauces, and accessories. Email us at [email protected] for more information.
How do I get a refund?
You can view the full term: https://www.bigpoppasmokers.com/returns-refunds
Do you offer returns?
If you need to make a return, please review our return + refund policies: https://www.bigpoppasmokers.com/returns-refunds.
Order Cancellation FAQs
Please take the time to read our cancellation policy: https://www.bigpoppasmokers.com/order-cancellation
Poppa Points FAQs
How do I use my Points?
To earn Poppa's points, you first need to have an account on our store. Please sign up for an account. Once you have an account you can then earn reward points by placing orders and completing any of the actions in our earning section for bonus points. you can learn All about points here: https://www.bigpoppasmokers.com/loyalty-program
How much are my points worth?
EARN POINTSFor every $1 you spend, you earn 2 Points
SPEND POINTS 100 Points = $1 good towards BPS products
Do you have a retail store?
No we are an online based business, so we do not have a physical store front. All of the grills & smokers we sell would drop ship directly from the manufacturer to the customer. The rubs, sauces, fuel, accessories ship from OKC.
Where can I purchase BPS rubs in a brick & mortar store?
You can find a store near you: https://www.bigpoppasmokers.com/dealer-locator
Where do you ship from?
Our warehouse is located in Oklahoma City, OK. Shipping from our warehouse to any location in the continental United States can take up to 7 business days via UPS/FedEx/USPS.
What shipping carrier do you use?
UPS, USPS, FedEx
Are you open on weekends?
Our warehouse and office are closed Saturdays and Sundays, no shipments or orders will be processed during that time.
Where can I find the shipping cost for grills?
Once you are in the product detail page for a smoker you will see tabs, click on the "Shipping" tab. The page will show you the Lift Gate & Stadard Delivery. Remember each smoker has a different shipping cost, prices vary by weight and manufacturer location.
What is the lead times for smokers?
Eeach brand has a different lead time, you can find the lead time for each smoker in the product detail page. Click on the "Shipping" tab OR click "ADD TO CART" you'll see the lead time and accessories.
How to track an order that's been shipped?
Tracking will be provided after the order has shipped and will be e-mailed to the email address you enter in at checkout. If you have not received your tracking, please email [email protected] with your name and order number and we can help you.
What is the cutt off time to place an order?
Orders received before 9:30AM PST (Mon-Friday) should ship same day. Please note, holidays that land on Mondays will delay shipments. You can view the full updated terms here: https://www.bigpoppasmokers.com/shipping-policy
Do you ship to Canada?
We actually have a Canadian dealer that carries all of our rubs and kits. They handle our Canadian orders, please email us at customerservi[email protected] for their information.
Do you ship to Aussie?
We actually have a dealer in Aussie who carries our product. Email us at [email protected] for more information
Do you ship internationally?
Yes, if a dealer isn't available please email us to initiate a quote. We ask for FULL shipping address, phone number, list of items, and qtys, the subtotal must be $150 USD.
How much must does a customer have to spend to ship internationally?
$150 USD worth of product, however we don't ship smokers.
How many pellets can I fit in the MAK pellet hopper?
You can fit 20lbs of pellets in the MAK pellet hopper.
What is the difference between the MAK 1 Star and MAK 2 Star?
(1)The appearance; the MAK 1 is fully powder coated black, the MAK 2 is partially SS and partially powder coated black
(2) The MAK 2 comes standard with the smoke box, this is not an option for the 1 star
(3) The MAK 2 comes with an enclosed bottom, allowing customers to add the cabinet door for $200 as an upgrade to convert the enclosed bottom into a cabinet for extra storage.
Why should I buy from you vs directly from MAK?
We offer a rewards program, you can earn up to a $40 discount on your grill purchase and apply it towards your next MAK accessory purchase. We also offer the grill in a special (free rubs, sauce, mat). Lastly, we offer free lift gate delivery, anywhere in the US continent.
Still have questions?
Email us at [email protected]