CONTACT US

The small (but mighty!) team at Big Poppa Smokers is here to assist you with any questions or concerns you may have. 

We've listed a couple different contact options below. 

 

For the fastest response and best service, email: [email protected]

You can expect a reply within 2-3 business days, sometimes sooner! 


CUSTOMER SERVICE

Email: [email protected]

Questions, comments, concerns?

Email our customer service team and receive a reply within 2-3 business days. 

DAMAGE CLAIMS 

Did you receive a broken bottle?

Snap a photo + email us!

Email: [email protected]m 

Things to include with your photo: Order #, your first/last name + name of the broken product.

A customer service rep will reply back within 2-3 business days.

WHOLESALE + FOODSERVICE 

Want to carry Big Poppa Smokers rubs & seasonings in your store? Own a restaurant and want to place a bulk order for your menu items? 

Email: [email protected]


OFFICE HOURS 

 

MONDAY - THURSDAY: 

7:30AM TO 5:00PM PST  

FRIDAY: 

7:30AM TO 4:00PM PST 

SATURDAY - SUNDAY: 

CLOSED 

Closed on all major holidays 

 

Orders containing rubs, sauces, fuels and most accessories that are placed before 9:30AM PST will most likely be shipped the same day. Our warehouse follows to UPS shipping schedule, so plan accordingly around any holidays. 

QUICK LINKS

 

SHIPPING POLICY 

RETURNS & REFUNDS 

TERMS & CONDITIONS 

PRIVACY POLICY 

PAYMENT OPTIONS 

ORDER CANCELLATION 

30 DAY LOWEST PRICE GUARANTEE 

 

Please place your order through our online store for fast and secure processing. Taking credit card information over the phone/email is not secure and is against Big Poppa Smokers policy. 


 While we rarely exercise this right: We reserve the right to refuse service to anyone.