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Account

Contact Us

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CONTACT US

The small (but mighty!) team at Big Poppa Smokers is here to assist you with any questions or concerns you may have. 

We've listed a couple of different contact options below. 

 

For the fastest response and best service, email: [email protected]

You can expect a reply within 24 to 48 hours, sometimes sooner! 

Office Hours: 
Mon -  Thur, 7:30AM to 5PM PST
Friday - 7:30AM to 4:00PM PST

 

You can view our full shipping policy - which includes damage claims, missing items, and missing orders at: https://www.bigpoppasmokers.com/shipping-policy

Letter

CUSTOMER SERVICE

Email: [email protected]

Questions, comments, concerns?

Email our customer service team and receive a reply within 24 to 48 hours.

Office Hours: 
Mon -  Thur, 7:30AM to 5PM PST
Friday - 7:30AM to 4:00PM PST
Cancel

CANCEL YOUR ORDER

Read our order cancellation policy here: https://www.bigpoppasmokers.com/order-cancellation

Still need to cancel your order? 

Email: [email protected]

Broken Rub

DAMAGE CLAIMS 

Did you receive a broken bottle?

Snap a photo + email us!

Email: customerservice@bigpoppasmokers.com

Things to include with your photo: Order #, your first/last name + the name of the broken product.

A customer service rep will reply back within 24 to 48 hours.

shipping box

WHOLESALE + FOODSERVICE 

Want to carry Big Poppa Smokers rubs & seasonings in your store? Own a restaurant and want to place a bulk order for your menu items? 

Email: [email protected]

 

 

OFFICE HOURS 

 

MONDAY - THURSDAY: 

7:30AM TO 5:00PM PST  

FRIDAY: 

7:30AM TO 4:00PM PST 

SATURDAY - SUNDAY: 

CLOSED 

Closed on all major holidays 

 

Orders containing rubs, sauces, fuels and most accessories that are placed before 9:30AM PST will most likely be shipped the same day. Our warehouse follows to UPS shipping schedule, so plan accordingly around any holidays. 

QUICK LINKS

 

SHIPPING POLICY 

ORDER CANCELLATION 

RETURNS & REFUNDS 

TERMS & CONDITIONS 

PRIVACY POLICY 

PAYMENT OPTIONS 

30 DAY LOWEST PRICE GUARANTEE 

 

Please place your order through our online store for fast and secure processing. Taking credit card information over the phone/email is not secure and is against Big Poppa Smokers policy. 

 While we rarely exercise this right: We reserve the right to refuse service to anyone.