Contact Us
CONTACT US
The small (but mighty!) team at Big Poppa Smokers is here to assist you with any questions or concerns you may have.
We've listed a couple of different contact options below.
For the fastest response and best service, email: [email protected]
You can expect a reply within 24 to 48 hours, sometimes sooner!
Office Hours:
Mon - Thur, 7:30AM to 5PM PST
Friday - 7:30AM to 4:00PM PST
You can view our full shipping policy - which includes damage claims, missing items, and missing orders at: https://www.bigpoppasmokers.com/shipping-policy
CUSTOMER SERVICE
Email: [email protected]
Questions, comments, concerns?
Email our customer service team and receive a reply within 24 to 48 hours.
Office Hours:
Mon - Thur, 7:30AM to 5PM PST
Friday - 7:30AM to 4:00PM PST
CANCEL YOUR ORDER
Read our order cancellation policy here: https://www.bigpoppasmokers.com/order-cancellation
Still need to cancel your order?
Email: [email protected]
DAMAGE CLAIMS
Did you receive a broken bottle?
Snap a photo + email us!
Email: [email protected].com
Things to include with your photo: Order #, your first/last name + the name of the broken product.
A customer service rep will reply back within 24 to 48 hours.
WHOLESALE + FOODSERVICE
Want to carry Big Poppa Smokers rubs & seasonings in your store? Own a restaurant and want to place a bulk order for your menu items?
Email: [email protected]
OFFICE HOURS
MONDAY - THURSDAY:
7:30AM TO 5:00PM PST
FRIDAY:
7:30AM TO 4:00PM PST
SATURDAY - SUNDAY:
CLOSED
Closed on all major holidays
Orders containing rubs, sauces, fuels and most accessories that are placed before 9:30AM PST will most likely be shipped the same day. Our warehouse follows to UPS shipping schedule, so plan accordingly around any holidays.
QUICK LINKS
Please place your order through our online store for fast and secure processing. Taking credit card information over the phone/email is not secure and is against Big Poppa Smokers policy.
While we rarely exercise this right: We reserve the right to refuse service to anyone.