DUE TO COVID-19, SHIPPING TIMES MAY BE DELAYED. See our shipping policy for details >

Contact Us

The small (but mighty!) team at Big Poppa Smokers is here to assist you with any questions or concerns you may have.

We've listed a few different ways to contact us below.

For the fastest response, we suggest emailing
[email protected]

Customer Service

[email protected]

Wholesale Inquiries

[email protected]

Damage Claims

Received a broken bottle? Snap a photo!

Send it to:
[email protected]

Include your order #, first, and last name with the photo and a customer service rep will reply back within 48 business hours.

Office Hours

Monday - Thursday:

7:30AM TO 5:00PM PST


7:30AM TO 4:00PM PST

Saturday - Sunday:


Closed on all major holidays

Orders placed before 9:00AM PST will most likely be shipped the same day. Our warehouse follows the UPS shipping schedule, so plan accordingly around any holidays.

Quick Links

Please place your order through our online store for fast and secure order processing. Taking credit card information over the phone is not secure and against Big Poppa Smokers policy.


While we rarely exercise this right:
We reserve the right to refuse service to anyone.