We offer FREE Standard Shipping on select Rub, Sauce, & Accessory Orders of $99 or More!

*valid within the contiguous U.S.

* We have the right to cancel or refuse orders. 

Have a question about our shipping policies? This is the place to be!

We have various policies for various products - Read below for the nitty gritty details + FAQ section. 

Rub, sauce, + most accessory orders: 

* For rub, sauce, and most accessory orders, if you place your order before 9:30 am PST from Monday to Friday, there is a 98% chance that your order will ship the same day. Please be aware that certain factors like busy holidays, inclement weather, carrier delays, and inventory count days may affect this timeline.


* If you place an order for a MAK grill accessory, these items will ship directly from the manufacturer. We cannot guarantee same-day shipment for these items.


* Rubs, sauces, and most accessories will be shipped from our warehouse in Kansas City, KS.


* We offer free standard shipping on rub, sauce, and accessory orders totaling $99 or more with a shipping address within the contiguous U.S. We also provide low flat-rate shipping for smaller orders, and discounted expedited shipping options are available for rub, sauce, and accessory orders.


* The shipping method used for these orders may vary and will be determined by the Big Poppa Smokers warehouse.


 

Grill + Smoker Orders: 

* All our grills and smokers are drop-shipped directly from the manufacturer, and they have varying lead times. You can find the lead time on the product options page or listed on your order confirmation email under the "items" section.


* Lead manufacturing times may vary due to factors such as inclement weather, production delays, availability, or the summer/holiday grilling season. We always request grill manufacturers to ship your order as soon as possible, and orders are rarely delayed past the estimated lead time.


* If you require your smoker by a specific date, please email [email protected], and our team will respond within 48 business hours to assist you.


* If you selected Lift Gate Delivery, it includes liftgate service to remove your grill or smoker from the freight truck. This option is suitable for residential deliveries without loading docks or forklifts. Please note that it does not include unpacking or assembly. If the freight carrier cannot access your driveway, they will deliver to the safest spot nearest to your house on the street. You will be responsible for moving your grill shipment up your driveway. Extra delivery fees may apply for long driveways or private roads.


* If you selected Standard Shipping, it is ideal for commercial addresses with a loading dock or forklift available. With this option, the truck will arrive at your delivery address, and you will be responsible for unloading it and moving it to your desired location. Please exercise caution, as these freight trucks can be several feet off the ground, and smoker shipments can weigh 300+ lbs. Big Poppa Smokers will not be held liable for any damages if you choose to offload the truck yourself and damage your smoker in the process. If you request liftgate delivery/removal from the truck, additional charges may apply.


* Grill and smoker orders will be shipped via any freight company selected by Big Poppa Smokers, including but not limited to UPS Freight, SAIA, Conway, AAA, FedEx Freight, RoadRunner Transport, etc.


*Expedited shipping is only available on rub, sauce, and select accessory orders. We offer the following FedEx expedited shipping services:

Standard Overnight Delivery - With FedEx Standard Overnight Delivery, packages are delivered within 1 business of the ship date by the end of the day (5:00 p.m. to U.S. businesses and by 8 p.m. to residences). 

2 Day Shipping - With FedEx 2 day shipping, packages are delivered within 2 business days of the ship date by the end of the day (5:00 p.m. to most areas and by 8 p.m. to residences)

3 Day Shipping - With FedEx 3 Day shipping, packages are delivered within 3 business days of the ship date by the end of the day (5:00 p.m. to U.S. businesses and by 8 p.m. to residences).

Please note: Orders placed after 9:30 am PST will not ship until the following business day. These services deliver Monday–Friday. Expedited shipping services are not available on weekends.

Damage Claims - Rub, Sauce, and Accessory Orders: 

The customer is responsible for filing a damage claim with the carrier. We will assist in filing a damaged package claim with the carrier only if the carrier requires the shipper to file the claim. If the claim is approved by the carrier, we will issue you a store credit or e-gift card for the retail price of the product at the time of purchase. 

* If the carrier requires the shipper to file the claim, please email us a photo at [email protected]. Include your first/last name, order number, and the name and quantity of the broken item in the email. We will review and file a damage claim with the carrier to recoup the cost of the product. Once the carrier has finalized their investigation and if the case is approved, we will issue you a store credit or e-gift card for the retail price of the product at the time of purchase.


* Damage claims must be made within 5 days of your order delivery. Claims made after this timeframe will not be honored.


* If the packaging or product is visibly damaged, do not sign for your order. Refuse delivery and contact us immediately at [email protected]. Please include your first/last name and order number for better assistance.


 

Damage Claims - Grill & Smoker Orders:

* Damage claims for grill and smoker orders must be made within 5 days of your order delivery. Claims made after this timeframe will not be honored.


* If the packaging or product is visibly damaged, do not sign for your order. Instead, take photos of all sides of the package, including the paperwork. Write "DAMAGE" on the paperwork, refuse the delivery, and contact us immediately at [email protected]. You should also call the freight carrier directly with your PRO # to report the damage.


* It is essential to inspect your shipment before signing for delivery. If you sign for your smoker without noting any damage and later discover damage after unpacking, Big Poppa Smokers cannot be held liable and cannot assist with reimbursement or a damage claim.


 

* Once your order has been marked as delivered by the carrier, Big Poppa Smokers is not held liable for stolen or missing packages. The customer is responsible for filing a missing package claim with the carrier. We will assist in filing a missing package claim with the carrier only if the carrier requires the shipper to file the claim. If the claim is approved by the carrier, we will issue you a store credit or e-gift card for the retail price of the product at the time of purchase. If you suspect a missing item, please email us at [email protected] immediately. 

* If you are missing an item in your order, send an email to [email protected] with your name, order number, and a photo of your packing list found inside the box. Missing package or item claims must be made within 5 days of your order delivery. Once our customer service team confirms the missing item(s), we will issue a store credit or e-gift card. Replacements, if approved, will be shipped via standard ground delivery, and refunds, if approved, will be issued to the original form of payment within 5 business days.


 

 

*We only ship BPS products internationally*

* For orders to Alaska, Hawaii, APO addresses, Puerto Rico, and international destinations, please email [email protected] with the list of items you would like to order and your delivery address. One of our team members will provide

*We do not ship grills or smokers outside of the contiguous United States of America*

 

How do I get free shipping? Is shipping free?
We offer free standard ground shipping on rub, sauce, and accessory orders totaling $99 or more within the contiguous United States.

We also host free shipping offers throughout the year for rub, sauce, and accessory orders. Be sure to sign up for our email list or follow us on Instagram/Facebook to be the first to know about these deals!

 

How do I track my order?
Once your order ships, a shipment email with tracking details will be sent to the email address you entered at checkout.

If you have not received your tracking information or if your tracking isn't working, please email our customer service team at [email protected] with your name and order number, and we'll be happy to assist you.

 

What happens if my order is damaged?

Damage Claims - Rub, Sauce, & Accessory Orders:

While Big Poppa Smokers goes above and beyond to accommodate customers who receive damaged products, we cannot be held responsible for carrier damages once the order leaves our warehouse. In such cases, it is the customer's responsibility to file a damage claim.

To file a damage claim, email us a photo at [email protected], including your first/last name, order number, and the broken item name + quantity. Our team will evaluate each claim on a case-by-case basis. If eligible, we will issue you a store credit or e-gift card for the retail price of the product when you purchased it.

Please note that damage claims must be made within 5 days of order delivery, and if the packaging or product is visibly damaged, do not sign for the order. Instead, refuse delivery and email us at [email protected] with your first/last name and order number for assistance.

Replacement shipments (if approved) will be shipped out via standard/ground shipping and will not be expedited.

 

Damage Claims - Grill & Smoker Orders:

For grill and smoker orders, it is essential not to sign for the delivery if the packaging or product is visibly damaged. Instead, take photos of ALL SIDES + paperwork, write "DAMAGE" on the paperwork, refuse the delivery, and contact us immediately at [email protected].

You must inspect your shipment before signing for delivery. If you sign for your smoker "clean" and discover damage after unpacking, Big Poppa Smokers cannot be held liable, and we cannot assist with reimbursement or a damage claim.

Please provide detailed photos of all original packaging and damage before considering replacements and reimbursement. Carriers will not accept any damage claim without photos and damage notations on all paperwork at the time of attempted delivery without a signature.

 

What happens if my order is missing/an item is missing from my order?
Once your order leaves our warehouse, tracking information will be emailed to you. Please track your order closely to ensure you are available when it arrives. Once the carrier marks your order as delivered, Big Poppa Smokers is not liable for stolen or missing packages. We review missing item claims on a case-by-case basis.

The customer is responsible for filing a missing package claim with the carrier. We will assist in filing a missing package claim with the carrier only if the carrier requires the shipper to file the claim. If the claim is approved by the carrier, we will issue you a store credit or e-gift card for the retail price of the product at the time of purchase. If you suspect a missing item, please email us at [email protected] immediately. 

* If you are missing an item in your order, send an email to [email protected] with your name, order number, and a photo of your packing list found inside the box. Missing package or item claims must be made within 5 days of your order delivery. Once our customer service team confirms the missing item(s), we will issue a store credit or e-gift card. Replacements, if approved, will be shipped via standard ground delivery, and refunds, if approved, will be issued to the original form of payment within 5 business days.


Once our customer service team confirms that the item(s) is missing from your package, we will issue a store credit or e-gift card. Approved replacements will be shipped via standard ground delivery, and approved refunds will be issued to the original form of payment within 5-7 business days.

Please note that if our customer service team cannot confirm your shipment was missing an item, no store credits, e-gift cards, replacements, or refunds will be issued.

 

What shipping company do you use?
For rub, sauce, & accessory orders, we ship via USPS, FedEx, or UPS.

For grill + smoker orders, we ship via any freight company selected by Big Poppa Smokers, including but not limited to UPS Freight, SAIA, Conway, AAA, FedEx Freight, RoadRunner Transport, etc.

 

When do you ship?
Orders will generally ship within 1-3 business days after being placed. Some specific guidelines are as follows:

For Rub, Sauce, + MOST Accessory orders: If you place your order before 9:30 AM PST (Mon-Fri), there is a 98% chance that your order will ship the same day. Please be aware that this may vary during busy holidays, inclement weather, carrier delays, and inventory count days.

For Grill & Smoker Orders: All grills + smokers are drop-shipped directly from the manufacturer and have varying lead times. You can find the lead time on the product options page or in your order confirmation email under the "items" section.

For more specific delivery dates or any special requests related to grill/smoker orders, email [email protected], and our team will get back to you within 48 business hours.

 

Where does BPS ship my order from?
All rubs, sauces, fuels, and most accessories ship directly from our warehouse in Kansas City, KS.

All grills, smokers, and MAK accessories ship directly from the manufacturer to ensure you get the most up-to-date model fresh from the factory floor.

 

Does BPS Ship to Alaska, Hawaii, APOs, or Puerto Rico?
Yes, we ship to these locations, but additional shipping charges will apply. Please email [email protected] with the list of items you would like to order and your delivery address. One of our team members will provide a shipment quote, and upon approval, we will process your order for shipment.

 

Does BPS Ship internationally?
Yes, we ship BPS products only. If you're interested in placing an order for delivery outside of the United States, email [email protected] with the list of items you would like to order and your delivery address. One of our team members will quote a shipment for you, and upon approval, we will process your order for shipment.

 

Do you offer expedited shipping?
Yes, we offer expedited shipping options. Please note that our expedited shipping options do not deliver or move on Saturdays, Sundays, or holidays. Keep this in mind when upgrading to expedited shipping.

To choose expedited shipping, please select one of the options at checkout. Please review the transit times for expedited shipping:

Standard Overnight Delivery - With FedEx Standard Overnight Delivery, packages are delivered within 1 business of the ship date by the end of the day (5:00 p.m. to U.S. businesses and by 8 p.m. to residences). 

2 Day Shipping - With FedEx 2 day shipping, packages are delivered within 2 business days of the ship date by the end of the day (5:00 p.m. to most areas and by 8 p.m. to residences)

3 Day Shipping - With FedEx 3 Day shipping, packages are delivered within 3 business days of the ship date by the end of the day (5:00 p.m. to U.S. businesses and by 8 p.m. to residences).

*Our warehouse is located in Kansas City, KS. Shipping from our warehouse to any location in the contiguous United States can take up to 5-7 business days via standard/ground shipping. 

*Delivery estimates for shipping/transit times cannot be guaranteed, and Big Poppa Smokers will not assume liability for any carrier-delayed shipments.

 

What are your shipping rates? 

 - Grills and Smokers will display the shipping rate at the time you checkout depending on the freight service you choose. Some grills/smokers require a custom freight quote before purchase, please email us at [email protected] for a full freight estimate. We do not ship grills or smokers outside of the continental U.S..

- For rub, sauce, + accessory orders: shipping is FREE for orders over $99 within the contiguous U.S.. Orders below $99 will be charged a discounted shipping rate. Select orders that are smaller in size will qualify for $8.99 flat rate shipping.

- Big Poppa Smokers works hard year-round to negotiate lower shipping rates, we leverage our relationships with shipping companies to continue to bring you discounted rates that are less than published carrier retail rates. 

 

 

QUESTIONS? EMAIL [email protected]