SHIPPING POLICY

Due to Covid-19, orders are shipping between 5-7 business days after they are placed, sometimes sooner.

Our warehouse is working as quickly and safely as possible to process your orders. 

 

Once shipped, please allow extra transit time, as carriers are also experiencing delays. Delivery estimates for shipping/transit times cannot  be guaranteed, and Big Poppa Smokers will not assume liability for any carrier-delayed shipments.

 

We thank you for your patience, support, and understanding during this time.


We offer FREE Standard Shipping on all Rub, Sauce, Fuel + Accessory Orders $75 or More!

*valid within the contiguous U.S. 

Have a question about our shipping policies? This is the place to be!

We have various policies for various products - Read below for the nitty gritty details + FAQ section. 


GENERAL SHIPPING INFO

Warehouse hours + location: 

- Our warehouse is open Mon-Fri, 7:30am to 1:30pm PST, and is located in Oklahoma City, OK. 

- Our warehouse follows the same holiday + transit schedule as UPS. Orders will not be shipped or in transit on holidays and weekends. 

- Our warehouse is closed on Saturdays + Sundays, orders will not be processed or shipped on the weekends. 

- If you place your order over the weekend, or after business hours, it will be processed for shipment on the following business day during normal business hours. 

- We have warehouse closures 2-3 times each year for inventory counts. No orders will be shipped or processed on these days. To find out when we have closures, follow us on Facebook or Instagram, or subscribe to our email list. 

 

Rub, sauce, fuel + most accessory orders: 

- If you place your order before 9:30AM PST (Mon-Fri), there is a 98% chance that your order will ship same day. This can vary pending busy holidays, inclement weather, carrier delays, and inventory count days. 

- If you place an accessory order for a MAK grill accessory or Mgrill accessory, these items will ship direct from the manufacturer. We cannot guarantee same day shipment for these items. 

- All rubs, sauces, fuels and most accessories will ship direct from our warehouse in Oklahoma City, OK. 

- We offer free standard shipping on all rub, sauce, fuel + accessory orders totaling $75 or more with a shipping address within the contiguous U.S. all year long. Low flat rate shipping for smaller orders, and discounted expedited shipping options are also offered on rub, sauce, fuel + accessory orders. 

- We host free shipping offers (no order minimum required) throughout the year - these offers are valid for general retail customers within the contiguous U.S. -  sign up for our email list, or follow us on social media to be the first to know about these deals! 

- These orders ship via UPS, USPS, FedEx, or any other method that the Big Poppa Smokers warehouse chooses. 

 

Grill + Smoker Orders: 

- All of our grills + smokers are drop shipped directly from the manufacturer and have varying lead times. You can find the lead time on the product options page, or listed on your order confirmation email under the "items" section. 

- Lead manufacturing times can vary due to inclement weather, production delays, availability, or the summer/holiday grilling season. We always ask grill manufacturers to ship your order ASAP - very rarely is an order delayed past the estimated lead time. 

- If you need your smoker by a certain date, email [email protected] - someone on our team will get back to you within 48 business hours. 

- If you selected LIFT GATE DELIVERY: This includes liftgate service to remove your grill or smoker from the freight truck. Ideal for residential deliveries that do not have loading docks or forklifts. We recommend this type of delivery for 99% of our customers. Lift Gate Delivery does NOT include: unpacking the grill or assembly, transit on the pallet jack over dirt, rocks, grass, up driveways or up stairs of any kind. If the freight carrier cannot get up your driveway, they will deliver to the safest spot nearest to your house on the street. You will then be responsible for moving your grill shipment up your driveway. If you require delivery up an extra long driveway or private road - extra delivery fees will be involved. 

- If you selected STANDARD SHIPPING: This is ideal for commercial addresses with a loading dock or forklift available. Standard shipping means that the truck will arrive to your delivery address and you will be responsible for moving it off of the truck to your desired location. Please keep in mind, these freight trucks can be 4+ feet off the ground, and smoker shipments can be 300+lbs. If you choose to offload the truck yourself and damage your smoker in the process, Big Poppa Smokers will not be held liable for any damages. NOTE: If the freight carrier arrives and you request liftgate delivery/removal from the truck, you will receive a bill for it. 

- Grill + Smoker orders will ship via any freight company of Big Poppa Smokers' choosing. This includes, but is not limited to: UPS Freight, SAIA, Conway, AAA, FedEx, RoadRunner Transport, etc.

 


DAMAGE CLAIMS

 

Damage Claims - Rub, Sauce, Fuel + Accessory Orders: 

- Once your order leaves our warehouse, Big Poppa Smokers is not responsible for any carrier damages. Typically, it is the responsibility of the customer to file a damage claim with the carrier (UPS, USPS, FedEx, etc) to recoup the cost of the product. Big Poppa Smokers goes above and beyond to accomodate customers who receive damaged product - we thank you for your patience!

- Damage claims can only be made within 7 days of your order being delivered. Any damage claims made outside of that timeframe will not be honored. 

- DO NOT sign for your order if the packaging or product is visibly damaged. Refuse delivery and send us an email: [email protected]. Please include your first/last name and order # so we can better assist you. 

- Did one of your bottles break in transit? Email us a photo: [email protected] - you must include your first/last name, order #, and the broken item name + qty to be considered for a replacement shipment. If our team determines that you are not eligible for a replacement, we will refund you for the price of the product. 

- Replacement shipments will be shipped out via standard/ground shipping. 

 

 

Damage Claims - Grill & Smoker Orders:

- Damage claims can only be made within 7 days of your order being delivered. Any damage claims made outside of that timeframe will not be honored. 

- DO NOT SIGN for your grill, smoker, or product if the packaging or product is visibily damaged and/or that you have confirmed that your grill/smoker is not damaged. If you suspect there is damage, take photos of ALL SIDES + paperwork, write DAMAGE on the paperwork, REFUSE the delivery, and contact us ASAP at [email protected]!

- You should also call the freight carrier directly with your PRO # to report the damage. 

- You MUST inspect your shipment before signing for delivery. If you sign for your smoker "clean" and there is damage after you unpack it, Big Poppa Smokers will not be held liable for any damages and cannot assist you with reimbursement or a damage claim.

- Again, we cannot help you if you sign for your smoker and it is damaged. Yes, you can make the delivery driver wait for a signature until you have fully inspected your grill/smoker to confirm that it is damage free! 

- BPS will need detailed photos of all original packaging and damage before considering replacements and reimbursement. Carriers will not accept any damage claim unless there are photos and the damage is notated on all paperwork at the time of attempted delivery WITHOUT a signature. 

- If you did not follow the steps listed above, Big Poppa Smokers cannot assist you or be held liable for the damaged product. 

 


INTERNATIONAL/CANADA, HI, AK, PR + APO ORDERS:

 

- If you are interested in placing an order for any of the locations listed above, email [email protected] with the list of items you would like to order, and your delivery address. One of our teammembers will quote a shipment for you, as additional shipping charges will be applied. 

- We do have a UK distributor, please visit their website here: http://bigpoppasmokers.co.uk/ 

- We do not ship grills or smokers outside of the contiguous United States of America.

 


SHIPPING POLICY FAQS

 

How do I get free shipping? Is shipping free?

- We offer free standard ground shipping on all rub, sauce, fuel, and accessory orders totaling $75 or more within the contiguous United States. Grills and smokers require freight due to how heavy they are; however, the MAK Pellet Grills & Smokers are an exception and are offered with free lift gate delivery all year long! 

- We host free shipping (with no order minimum) offers throughout the year for rub, sauce, fuel, and accessory orders - sign up for our email list, our follow us on Instagram/Facebook to be the first to know about these deals!

 

How do I track my order?

- Once your order ships, a shipment email with tracking details will bee-mailed to the email address you entered in at checkout.

- If you have not received your tracking, or if your tracking isn't working, please email [email protected] with your name and order number and our team can assist you. 

- When you receive your tracking info, be sure to review the DAMAGE CLAIMS section listed above (if you haven't already).

 

What happens if my order is damaged?

Damage Claims - Rub, Sauce, Fuel + Accessory Orders

- Once your order leaves our warehouse, Big Poppa Smokers is not responsible for any carrier damages. Typically, it is the responsibility of the customer to file a damage claim with the carrier (UPS, USPS, FedEx, etc) to recoup the cost of the product. Big Poppa Smokers goes above and beyond to accomodate customers who receive damaged product, so we thank you for your patience and understanding!

- DO NOT sign for your order if the packaging or product is visibly damaged. Refuse delivery and send us an email: [email protected]. Please include your first/last name and order # so we can better assist you. 

-Did one of your bottles break in transit? Email us a photo: [email protected] - you must include your first/last name, order #, and the broken item name + qty to be considered for a replacement shipment. If our team determines that you are not eligable for a replacement, we will refund you for the price of the product. 

- Replacement shipments will be shipped out via standard/ground shipping. 

 

Damage Claims - Grill & Smoker Orders:

- DO NOT SIGN for your grill, smoker, or product if the packaging or product is visibily damaged and/or that you have confirmed that your grill/smoker is not damaged. If you suspect there is damage, take photos of ALL SIDES + paperwork, write DAMAGE on the paperwork, REFUSE the delivery, and contact us ASAP at [email protected]!

- You should also call the freight carrier directly with your PRO # to report the damage. 

- You MUST inspect your shipment before signing for delivery. If you sign for your smoker "clean" and there is damage after you unpack it, Big Poppa Smokers will not be held liable for any damages and cannot assist you with reimbursement or a damage claim.

- Again, we cannot help you if you sign for your smoker and it is damaged. Yes, you can make the delivery driver wait for a signature until you have fully inspected your grill/smoker to confirm that it is damage free! 

- BPS will need detailed photos of all original packaging and damage before considering replacements and reimbursement. Carriers will not accept any damage claim unless there are photos and the damage is notated on all paperwork at the time of attempted delivery WITHOUT a signature. 

- If you did not follow the steps listed above, Big Poppa Smokers cannot assist you or be held liable for the damaged product. 

 

What shipping company do you use? 

- Rub, sauce, fuel, & accessory orders: ship via UPS, USPS, FedEx, or any other method that the Big Poppa Smokers warehouse chooses. 

- Grill + Smoker orders: ship via any freight company of Big Poppa Smokers' choosing. This includes, but is not limited to: UPS Freight, SAIA, Conway, AAA, FedEx Freight, RoadRunner Transport, etc.

 

When do you ship? 

- Due to Covid-19, our shipping times are delayed. Orders will ship within 5-7 business days after being placed. Read below for our normal shipping timelines. 

- For Rub, Sauce, Fuel + MOST Accessory orders: If you place your order before 9:30AM PST (Mon-Fri), there is a 98% chance that your order will ship same day. This can vary pending busy holidays, inclement weather, carrier delays, and inventory count days. 

- If you need your order expedited, please select one of the expedited shipping options at checkout. Expedited shipping cannot be added after an order has already left our warehouse. Grills and smoker shipping methods can not be expedited. 

- If you place an accessory order for a MAK grill accessory or Mgrill accessory, these items will ship direct from the manufacturer. We cannot guarantee same day shipment for these items.

- If you place your order over the weekend, or after business hours, it will be processed for shipment on the following business day during normal business hours. For example, if you place your order at 1:00PM on a Saturday, your order won't be processed for shipment until the following Monday. 

- For Grill & Smoker Orders: All grills + smokers are drop shipped directly from the manufacturer and have varying lead times. You can find the lead time on the product options page, or listed on your order confirmation email under the "items" section. Lead manufacturing times can vary due to inclement weather, production delays, availability, or the summer/holiday grilling season. We always ask grill manufacturers to ship your order ASAP - very rarely is an order delayed past the estimated lead time. 

- If you need your grill/smoker by a certain date, email [email protected] - someone on our team will get back to you within 48 business hours. 

 

Where does BPS ship my order from? 

- All rubs, sauces, fuels and most accessories will ship direct from our warehouse in Oklahoma City, OK. 

- All grills, smokers, MAK accessories and MGrill accessories will ship directly from the manufacturer - this guarantees that you are getting the most up to date model, fresh off the factory floor!

 

Does BPS Ship to Alaska, Hawaii, APOs or Puerto Rico? 

- If you are interested in placing an order for any of the locations listed above, email [email protected] with the list of items you would like to order, and your delivery address. One of our teammembers will quote a shipment for you, as additional shipping charges will be applied. 

- Once you approve the quote, we will send a Paypal invoice to be paid with credit card or PayPal account. Once paid, we will process/release your order for shipment. 

 

Does BPS Ship internationally? 

- If you are interested in placing an order to deliver to an address outside of the United States, email [email protected] with the list of items you would like to order, and your delivery address. One of our teammembers will quote a shipment for you, as additional shipping charges will be applied. Once you approve the quote, we will send a Paypal invoice to be paid with credit card or PayPal account. Once paid, we will process/release your order for shipment. 

- We do have a UK distributor, please visit their website here: http://bigpoppasmokers.co.uk/ 

- We do not ship grills or smokers outside of the contiguous United States of America

 

Do you offer expedited shipping? 

- Our expedited shipping options do not deliver or move on Saturdays, Sundays, or holidays. Please take this into consideration when you are upgrading to expedited shipping.

- For example, if you order on Sunday at 1:00PM for overnight shipping, your order will ship on Monday, and deliver on Tuesday, or if you order Wednesday at 3:00PM for 2-day shipping, your order will ship on Thursday, for delivery Monday. 

- If you need your order expedited, please select one of the expedited shipping options at checkout. Please note the transit times below for expedited shipping: 

Three Day Select Definition (UPS). - 3 business days after date of shipment. No Saturday or Sunday delivery. 

2 Day Air Shipping Definition (UPS). - 2 business days after date of shipment. No Saturday or Sunday delivery. 

Next Day Air Saver Definition (UPS). - 1 business day after date of shipment. No Saturday or Sunday delivery. 

- Note: Our warehouse is located in Oklahoma City, OK. Shipping from our warehouse to any location in the contiguous United States can take up to 5-7 business days via standard/ground shipping. 

 

What are your shipping rates? 

 - Grills and Smokers will display the shipping rate at the time you checkout depending on the freight service you choose. Some grills/smokers require a custom freight quote before purchase, please email us at [email protected] for a full freight estimate. We do not ship grills or smokers outside of the continental U.S..

- For rub, sauce, fuel, + accessory orders: shipping is FREE for orders over $75 within the contiguous U.S.. Orders below $75 will be charged a discounted shipping rate. Select orders that are smaller in size will qualify for $7.99 flat rate shipping. 

- Big Poppa Smokers works hard year-round to negotiate lower shipping rates, we leverage our relationships with shipping companies to continue to bring you discounted rates that are less than published carrier retail rates. 

 

 

QUESTIONS? EMAIL [email protected]