FREE Standard Shipping on all Rubs, Sauce, Pellet, and Accesory orders $75 or more!
Our office hours are: Mon-Fri 7:30AM to 5:00PM PST
Our warehouse hours are: Mon-Fri 7:30AM to 10AM PST
Our warehouse follows the same holiday schedule as UPS. Orders will not be shipped or in transit on holidays and weekends.
Our warehouse and office are closed Saturdays and Sundays, no shipments or orders will be processed during that time. Orders will be processed on a first come, first serve basis on the following business day after the weekend (normally Monday, sometimes Tuesday if there is a holiday).
We are constantly working to ship orders as fast as possbile during business hours and appreciate your patience.
DO NOT sign for your grill, smoker, or product if the packaging is visibly damaged. If you sign for your order, UPS and BPS cannot assist you with reimbursement. If you open your order and it is damaged, please contact email@example.com immediately and keep ALL of your original packaging together. UPS will not accept any damage claim unless original packaging is present for inspection.
WHEN do you ship?
Please note: Rub, Sauce, and Accessory orders placed before 9:30am PST Mon-Friday will be processed (and most likely shipped) same day. If you need your order expedited, please select one of the expedited shipping option at checkout. Expedited shipping cannot be added after an order has already left our warehouse.
Rubs, Sauces, and BBQ Accessories from the BPS warehouse ship within 1-2 business days of order confirmation. Please call for lead times on all Pellets, Grills, Smokers, and BBQ Accessories that are not located at the BPS Warehouse: Lead shipping times vary depending on season, availability, location, and manufacturer.
If you need your order expedited, please select one of the expedited shipping options at checkout. Please note: expedited shipping can be very costly, Big Poppa Smokers suggests that you place your order one week before it is needed to avoid paying additional shipping fees.
Our warehouse is located in Oklahoma City, OK. Please note: shipping from our warehouse to any location in the continental United States can take up to 7 business days via UPS/FedEx/USPS.
WHERE do you ship to?
The continental United States of America and Canada ONLY. Orders to Hawaii, Alaska, Canada, and APO addresses need to have a shipping quote and additional shipping charges applied to their order. Please email us at firstname.lastname@example.org to receive a quote.
We do have a UK distributor, please visit their website here: http://bigpoppasmokers.co.uk/
We do not ship grills or smokers outside of the United States of America.
We do not ship to PO Boxes. You must provide a UPS or FEDEX deliverable address for shipment.
HOW do you ship?
Pellets, Rubs, Sauces, and Accessories will ship via UPS, USPS, or FedEx. Big Poppa Smokers reserves the right to use whatever carrier they feel is best. Please note: Transit times vary from 4 to 7 days based on your location and may be delayed due to holidays, or inclement weather.
Grills and Smokers will ship by a carrier that BPS chooses (UPS Freight, SAIA, Conway, AAA, FedEx, RoadRunner Transport, etc).
When ordering your Grill or Smoker you have a choice of Standard Freight or Lift Gate Delivery. If you choose Lift Gate Delivery, your shipment will include lift gate delivery to ensure a smooth and easy process. Transit times vary from 4 to 10 business days based on your location.
Please note: If UPS, FedEx, USPS, or any other carrier does not deliver to your location//address in the continental US, there will be additional costs involved to deliver your order to you. Big Poppa Smokers will not be held responsible for any of these additional costs.
RATES to ship?
Grills and Smokers will display the shipping rate at the time you checkout depending on the feight service you choose. Some Grills require a freight quote before purchase, please email us at email@example.com for a full freight estimate.
For Accessories, Rubs, Sauces, Pellets, and Apparel shipping is FREE for orders over $75. Orders below $75 will be charged a discounted shipping rate from standard delivery rates. BPS works hard year-round to negotiate lower shipping rates, we leverage our relationships with shipping companies to continue to bring you discounted shipping rates.
Please please email us at firstname.lastname@example.org for Shipping rates to Alaska, Hawaii, and Canada.
Strube Ranch Products are shipped next day or 2-day delivery ONLY. Shipping rates will be applied to your order at checkout. Please note that Strube Ranch products do not ship same day.
HOW to track an order that's been shipped?
Tracking will be provided after the order has shipped and will be e-mailed to the email address you enter in at checkout. If you have not received your tracking, please email email@example.com with your name and order number and we can help you.
Lift Gate Delivery includes: Lift gate service to remove your grill or smoker from the delivery truck. Freight carriers will not deliver up an extra long driveway, extra charges will be incurred.
Lift Gate Delivery does not include: Unpacking the grill or assembly. It also does not include transit on the pallet jack over dirt, rocks, grass or up stairs of any kind. If UPS Freight cannot get up your driveway, extra delivery fees will be involved.