BIG POPPA SMOKERS SHIPPING POLICY
Due to the 2020 COVID-19/Coronavirus quarantine, order processing and carrier delivery times might be delayed up to 3-5 business days.
Please allow extra time for your order to be processed and shipped. Delivery estimates for standard and expedited shipping cannot be guaranteed, and Big Poppa Smokers will not assume liability for any delayed shipments.
We thank you for your patience and understanding during this time.
FREE Standard Shipping On All Rub, Sauce, Fuel, and Accessory Orders $75 Or More!
Our office hours: Monday-Thursday 7:30AM to 5:00PM PST
Friday 7:30AM to 4:00PM PST
Same day shipping cutoff: 9:30AM PST (Not guaranteed - pending holidays, weather delays, etc. Only valid for all rub, sauce, fuel, and accessory orders)
We are constantly working to ship orders as fast as possbile during business hours - we appreciate your patience!
Question about shipping? Email us at [email protected]
Big Poppa Smokers Shipping Policy & General Info:
- Our warehouse follows the same holiday schedule as UPS - Orders will not be shipped or in transit on holidays and weekends.
- Our warehouse and office are closed Saturdays and Sundays, no shipments or orders will be processed during that time.
- Orders will be processed on a first come, first serve basis on the following business day or after the weekend.
- Orders received before 9:30AM PST (Mon-Friday) should ship same day. Please note, holidays that land on Mondays, carrier delays, and weather delays will delay shipments.
- We have "Free Shipping, No Minimum" specials throughout the year - which is only valid on orders within the contiguous US for general retail customers. To know about these specials before anyone else, sign up for our email newsletter.
- We have warehouse closures 2-3 times per year for a full inventory count. No orders will be shipped on these days. To find out when we are shutting down for inventory, please subscribe to our email newsletter or follow us on Facebook or Instagram.
DO NOT sign for your grill, smoker, or product if the packaging or product is visibly damaged. If you are receiving delivery of a grill or smoker, please do not sign any paperwork until you have opened the packaging and confirmed there is no damage. If you sign for your order "clean" and discover damage afterward, BPS will not be held responsible and cannot assist you with reimbursement or a damage claim. You must REFUSE the shipment without signing, take photos of the damage, and notate that the smoker was damaged on the paperwork for a damage claim to be filed. If your grill, smoker, or product was damaged and you refused the order, please contact [email protected] immediately and keep ALL of your paperwork together. BPS will need photos of all original packaging and damage before considering replacements and reimbursement. Carriers will not accept any damage claim unless there are photos and the damage is notated on all paperwork at the time of attempted delivery.
WHAT are your shipping rates?
- Grills and Smokers will display the shipping rate at the time you checkout depending on the freight service you choose. Some Grills require a freight quote before purchase, please email us at [email protected] for a full freight estimate. We do not ship grills or smokers outside of the continental U.S..
- For Accessories, Rubs, Sauces, Fuels, and Apparel - shipping is FREE for orders over $75. Orders below $75 will be charged a discounted shipping rate from UPS or USPS. Select Orders that are smaller in size will qualify for $7.99 flat rate shipping.
- BPS works hard year-round to negotiate lower shipping rates, we leverage our relationships with shipping companies to continue to bring you discounted shipping. Nobody beats our shipping!
- Please please email us at [email protected] for shipping rates to Alaska, Hawaii, Canada, Puerto Rico, and any other locations outside of the contingous U.S..
WHEN do you ship?
Rub, Sauce, and Accessory orders placed before 9:30am PST Mon-Friday will be processed (and most likely shipped) same day. If you need your order expedited, please select one of the expedited shipping options at checkout. Expedited shipping cannot be added after an order has already left our warehouse. Grills and smoker shipping methods can not be expedited.
- Rubs, Sauces, Fuels, and BBQ Accessories from the BPS warehouse ship within 1-2 business days of order confirmation. Please call for lead times on all Pellets, Grills, Smokers, and BBQ Accessories that are not located at the BPS Warehouse: Lead shipping times vary depending on season, availability, location, and manufacturer.
- If you need your order expedited, please select one of the expedited shipping options at checkout. Please note the transit times below for expedited shipping:
Three Day Select Definition (UPS). - 3 business days after date of shipment. No Saturday or Sunday delivery.
- 2 Day Air Shipping Definition (UPS). - 2 business days after date of shipment. No Saturday or Sunday delivery.
- Next Day Air Saver Definition (UPS). - 1 business day after date of shipment. No Saturday or Sunday delivery.
- Our warehouse is located in Oklahoma City, OK. Shipping from our warehouse to any location in the contiguous United States can take up to 7 business days via UPS/USPS.
WHERE do you ship to?
- The contiguous United States of America and Canada ONLY. Orders to Hawaii, Alaska, Canada, and APO addresses need to have a shipping quote and additional shipping charges applied to their order. Please email us at [email protected] to receive a quote.
- We do have a UK distributor, please visit their website here: http://bigpoppasmokers.co.uk/
- We do not ship grills or smokers outside of the contiguous United States of America.
HOW do you ship?
- Pellets, Rubs, Sauces, and Accessories will ship via UPS, USPS. Big Poppa Smokers reserves the right to use whatever carrier they feel is best. Please note: Transit times vary from 4 to 7 business days based on your location and may be delayed due to holidays, or inclement weather.
- Grills and Smokers will ship via carrier that BPS chooses (UPS Freight, SAIA, Conway, AAA, FedEx, RoadRunner Transport, etc).
- When ordering your Grill or Smoker you have a choice of Standard Freight or Lift Gate Delivery. If you choose Lift Gate Delivery, your shipment will include lift gate delivery to ensure a smooth and easy process.
- Lift Gate Delivery includes: Liftgate service to remove your grill or smoker from the delivery truck. Freight carriers will not deliver up an extra long driveway, and extra charges will be incurred.
- Lift Gate Delivery does NOT include: Unpacking the grill or assembly. It also does not include transit on the pallet jack over dirt, rocks, grass or up stairs of any kind. If the freight carrier cannot get up your driveway, extra delivery fees will be involved.
- Freight transit times vary from 4 to 10 business days based on your location.
- Please Note: UPS, FedEx, USPS, or any other carrier does not deliver to your location//address in the contingous US, there will be additional costs involved to deliver your order to you. Extra-long driveways and rural areas can incur additional costs. Big Poppa Smokers will not be held responsible for any of these additional costs.
- Tracking will be provided after the order has shipped and will be e-mailed to the email address you enter in at checkout. If you have not received your tracking, please email [email protected] with your name and order number and we can help you.