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Smokin’ Hotline: 1-877-828-0727

Order Cancellation

ORDER CANCELLATION POLICY

Big Poppa Smokers sells American made factory fresh items shipped direct to you by
order.

When you place an order, you are making a commitment to purchase that item, and your
payment will be processed at the time the order is placed. We incur irreversible costs
during this process, and therefore have the following strict Cancellation policy

•If you cancel an order BEFORE it has been shipped, you will be assessed a 10%
cancellation fee before credit or refund is issued, or the cancellation fee will be billed to
the credit card provided during registration and/or checkout or the fee will be deducted
prior to issuing a credit or refund.

•If you cancel your order AFTER it has been shipped the cancellation will be
treated as a Return as set out in our Returns and Refunds policy.

•Orders which are REFUSED AT DELIVERY will be treated as a Return as set
out in our Returns and Refunds policy.