ORDER CANCELLATION POLICY

Please take the time to read our cancellation policy. If you feel your order is within these terms, please email [email protected] with your cancellation request. 

When you place an order, you are making a commitment to purchase, and your payment will be processed at the time the order is placed. We incur irreversible costs during this process; therefore, we have the following cancellation policy in place for various items and types of orders.

Please consider these costs/fees before placing an order on our website, especially for grills & smokers.

 

For rub, sauce, fuel and accessory orders: 

- If you cancel an order BEFORE it has been shipped, you will be assessed a 5% cancellation fee before credit or refund is issued, the fee will be deducted prior to issuing a credit or refund. The 5% cancellation fee will be calculated on the total cost of your order before taxes and shipping. 

- If you cancel your order AFTER it has been shipped the cancellation will be treated as a Return as set out in our Returns and Refunds policy

- Orders which are REFUSED AT DELIVERY will be treated as a Return as set out in our Returns and Refunds policy.

 

For grill, smoker, and custom orders with dropshipped items: 

- If you cancel your grill or smoker order and it has already been built, is in the process of being built, and/or packaged for shipment: your refund will be less a 35% fee. All of our grills and smokers are custom-built to order. This means that when you place your order, Big Poppa Smokers will handle the custom build of your grill or smoker that is unique to you.  This 35% fee will be calculated from the total purchase price of your grill/smoker, not from taxes/shipping charges.

- If you cancel a grill/smoker order BEFORE it has been shipped, and if the grill/smoker has NOT been built yet: you will be charged a 5% cancellation fee before credit or refund is issued, the cancellation fee will be deducted prior to issuing a credit or refund. The 5% cancellation fee will be calculated on the total cost of your order before taxes and shipping. 

- If you cancel your order AFTER it has been shipped the cancellation will be treated as a Return as set out in our Returns and Refunds policy. Additionally, your refund will not include shipping fees. 

- Orders which are REFUSED AT DELIVERY will be treated as a Return as set out in our Returns and Refunds policy. Additionally, your refund will not include shipping fees.