ORDER CANCELLATION POLICY
Welcome to our Order Cancellation Policy
Thank you for choosing Big Poppa Smokers. We value your commitment to our products and services. Before placing an order, we kindly ask you to review our improved cancellation policy below. We understand that circumstances may change, and we aim to provide clarity on the cancellation process
* ** Kindly note that once an order has been processed, it cannot be canceled. Similarly, post-order modifications are not feasible. If modifications are necessary, we will guide you through the cancellation process, followed by a reorder.
When placing an order with us, you are entering into a purchase commitment, and the payment will be processed immediately. We would like to highlight that there are costs associated with order processing that cannot be reversed. As a result, our cancellation policy has been established to address various scenarios. Please consider these details carefully, especially for grills and smokers.
Cancellation Policy for Rub, Sauce, and Accessory Orders:
* Cancellation Before Shipment: If you decide to cancel your order before it is shipped, a cancellation fee of 5% will be applicable. This fee will be deducted from the total order cost, excluding taxes and shipping, before issuing a credit or refund.
* Cancellation After Shipment: Once an order has been shipped, cancellations will be treated as returns, as outlined in our Returns and Refunds policy.
* Refused Delivery: Orders refused upon delivery will be managed according to our Returns and Refunds policy.
Cancellation Policy for Grill, Smoker, and Custom Orders with Drop-shipped Items:
* Cancellation After Build/Processing: If your grill or smoker order has already been built, is being built, or packaged for shipment, a 35% cancellation fee will apply. Please note that our grills and smokers are custom-built for each order. The 35% fee will be calculated based on the total purchase price of the grill/smoker, excluding taxes and shipping.
* Cancellation Before Build/Processing: If you choose to cancel your grill/smoker order before it has been shipped and before any build has occurred, a 5% cancellation fee will be charged. This fee will be deducted from the total order cost, excluding taxes and shipping, prior to issuing a credit or refund.
* Cancellation After Shipment: Similar to other orders, cancellations after shipment will be treated as returns, following our Returns and Refunds policy. Please be aware that shipping fees will not be included in the refund.
* Refused Delivery: In the event of a refused delivery, our Returns and Refunds policy will apply, and shipping fees will not be included in the refund.
We appreciate your understanding of these cancellation policies. They are designed to ensure fairness for both parties involved. If you believe your situation aligns with these terms, please contact us at [email protected] with your cancellation request.
Thank you for choosing Big Poppa Smokers. Your satisfaction is our priority.