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Customer Service

Big Poppa Smokers Customer Service Email:

Did you receive a broken bottle in your order? Snap a photo and send it to: 

We provide perfect service while most shipping companies do not! 

Our office hours are

Monday-Friday: 7:30AM to 5PM PST

Orders placed before 9:30AM PST will most likely be shipped same day. 

Please place your order online for fast and secure order processing. Taking credit card information over the phone is not secure and against Big Poppa Smokers policy. 

Saturday-Sunday: processing offices are closed, but the Smokin' Hotline is still available! 

We are also closed on all major holidays. 

Don't like to email? Call us at 877-828-0727!

Customer Service

Please note: We reserve the right to refuse service to anyone.