Customer Service

CONTACT US

The small (but mighty!) team at Big Poppa Smokers is here to assist you with any questions or concerns you may have.

We've listed a few different ways to contact us below. 

For the fastest response, we suggest emailing customerservice@bigpoppasmokers.com


                        General Contact Info                                       Wholesale Inquiries Damage Claims
     Email: customerservice@bigpoppasmokers.com                Email: distro@bigpoppasmokers.com                                       Receive a broken bottle? Snap a photo!
     Toll-free: 877-828-0727 Toll-free: 877-828-0727 Send it to: 
     PO Box 877   customerservice@bigpoppasmokers.com
     Coachella, CA 92236    
 
 



OFFICE HOURS

Monday - Friday: 7:30am to 5:00PM PST

Saturday - Sunday: Closed

*Closed on all major holidays*

Orders placed before 9:00AM PST will most likely be shipped same day. Our warehouse follows the UPS shipping schedule, so plan accordingly around any holidays. Please place your order through our online store for fast and secure order processing. Taking credit card information over the phone is not secure and against Big Poppa Smokers policy. 

QUICK LINKS TO OUR STORE POLICIES 

While we rarely excercise this right: We reserve the right to refuse service to anyone.