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Smokin’ Hotline: 1-877-828-0727

Customer Service

Big Poppa Smokers Customer Service Hotline: 877-828-0727

Did you receive a broken bottle in your order? Call us at 877-828-0727 and we'll make sure a replacement gets out to you. We provide perfect service while most shipping companies do not! 

Our order processing office hours are

Monday-Friday: 7:30AM to 5PM PST

Please place your order online for fast and secure order processing. Taking credit card information over the phone is not secure and against Big Poppa Smokers policy. 

Saturday-Sunday: processing offices are closed, but the Smokin' Hotline is still available! 

Customer Service

Please note: We reserve the right to refuse service to anyone.